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The phone number entered when ordering and the phone number of the device you are using to claim tickets may be different. Some devices may not be compatible even they meet the OS requirements above. How do I claim shared e-tickets? The required OS differs depending on the entry method. I am not able to go to a performance or event with an e-ticket I got through sharing. There may be an error in the ticket exchange number or the phone number entered when ordering. Important: You will not be able to change your name once you register. If you have verified your [ID] from the menu in the e-ticket app, please contact us. We register the phone number of the device you use in order to identify the device. Delivery via e-mail or LINE is available. The phone number will appear on your screen. Log in and complete the claim procedures displayed on the ticket screen. After your changes are saved, check your e-ticket again. iPhone Users When you change devices from the device initially used, you will have to enter your phone number when you log into the e-ticket app. You may be logged into the e-ticket app with a different ID. Tickets received through sharing can be returned to the original owner. Select [Edit] in the lower part of Member Information. A short message with a Verification Number will be sent to the phone number you enter. Please redistribute them only after returning them to the original ticket owner. Distribution allowance and periods may differ depending on the tickets purchased. Select the tickets you want to send and tap 'Select Transfer Method. Your e-tickets will be displayed. Verify the ticket details, and tap the [Claim Tickets] button. The following device are not supported, even if they meet the specifications above!{/INSERTKEYS}{/PARAGRAPH} The following smartphones are supported by the e-ticket app. Check here if you are unsure about exchange procedures. How do I register mobile phone number for verification? Please verify the following. Select the address, and send without changing the URL to claim the ticket. We respectfully ask that one customer use only one ID and one device. Please check that the ticket exchange number and phone number entered are correct. If this does not resolve the issue, please contact us with the phone number registered with the order, the phone number of the device being used to claim, and the error code. Android Users When you log into the e-ticket app, the phone number for the device you are using will be automatically registered. If your e-tickets display, but your name does not, there is no name registered for the Plus member ID logged into theTickets e-ticket app. Once the URL is invalidated, resume the delivery process from the beginning. My name is not displayed on my e-tickets. If you cannot claim tickets even though they show as [Tickets Issued], please check the following. Open the app and select the ticket you want to send from the My Tickets screen. Can I still use the service? This app can only be used on smartphones. Check here if you are not receiving SMS messages. I don't have a smartphone. Please verify it and then log in. Select a delivery method. If this does not resolve the issue, please contact us with the Ticket Exchange Number and Order Phone Number. Device change limits User device change and app reinstall: up to twice monthly Registered phone number change: up to twice annually How do I know if my device is supported by the e-ticket app? See below for information on claiming shared tickets. Tap the 'Return Ticket' button on the ticket screen to return the ticket. After you log in, a list of your tickets will display under My Tickets. I can't claim my e-tickets. How do I distribute e-tickets? I can't distribute my e-tickets. E-ticket entry into a venue requires iOS 7. Please exercise caution. Go to the ticket claim URL that was sent to you. Please refer to the illustration below. I entered a phone number for SMS verification, but I did not receive an SMS message. Please follow the procedure below to register. Tickets cannot be redistributed directly to another party. Please be aware that if you surpass the limit for allowed device changes, you will have to follow a prescribed procedure, and the conditions of your use may be reviewed. Tap the 'Give Tickets' button on the screen. If the issue is not resolved by any of the above means, try reinstalling the e-ticket app. {PARAGRAPH}{INSERTKEYS}Log in with the ID email address used for purchasing tickets and your password! First, go to the Purchased Tickets page or the initial ticket info email you to check the distribution conditions for your tickets. If you have verified the following and still cannot perform SMS verification, please check the items below. Enter that Verification Number on the SMS Verification screen in the app to complete registration and login of your phone number. For some performances, the [Give All Tickets] procedure for returning shared or multiple tickets to one individual may not be available. Please also refer to the FAQ below. Enter the required information and go to [Save Changes]. View how to claim tickets here What to do if you changed devices To prevent fraudulent use of e-tickets, our e-ticket app may not be used on multiple devices. How to Register 1. Tap the tickets you want to view from your My Tickets ticket list. If you used the app previously, you will still be able to use the app without a registered number until you complete the device change or app reinstall.